Refund policy

Not happy? Contact us within 30 days of delivery through our Contact Us page with your order number.

Changed your mind? Once your request is approved, we refund the item price. There is no need to send the item back: keep it or pass it on. One change-of-mind refund per customer. This limit applies to change-of-mind refunds only, not to damaged or defective items.

Arrived damaged or defective? Contact us within 7 days of delivery with your order number. We will reply by email so you can send photos of the issue, and then send a replacement or a full refund, with no need to send it back.

90-day replacement guarantee. If your item breaks or leaks within 90 days of delivery under normal use, contact us with your order number. We will reply by email so you can send a photo or short video of the problem, and we will ship a free replacement, with no need to send the old one back. One replacement per order. Replacements ship from our suppliers' warehouses and usually arrive 7-13 business days after processing.

Approved refunds go back to your original payment method within 5-10 business days.