How can I contact you?
Send us a message on our Contact Us page. We reply by email.
Where do you ship?
We ship to the United States, excluding California, because of state rules that apply to shower heads. Standard shipping is free on every order.
How long does shipping take?
Orders are processed within 1-3 business days. Standard delivery usually takes 7-13 business days after processing. You will get a tracking number by email when your order ships. See our Shipping policy.
What is your return policy?
You have 30 days from delivery. Changed your mind? Contact us and, once approved, we refund the item price with no need to send it back (one change-of-mind refund per customer; this limit does not apply to damaged or defective items). If your item arrives damaged or defective, contact us within 7 days of delivery. We will reply by email so you can send photos, and then send a replacement or a full refund. See our Refund policy.
How can I track my order?
When your order ships, we email you a tracking number. You can also follow it on our Track Your Order page.
Will the handheld shower head fit my shower?
Our 5-mode handheld shower head screws onto a handheld shower hose. The hose and holder are not included with this item. Please check your existing hose connection before ordering. Not sure about yours? Message us through our Contact Us page. We will reply by email, and you can send a photo of your hose end in that reply before you order. If it does not fit, contact us within 30 days of delivery and we will help under our Refund policy.
How often should I change the cartridge?
Replacement timing depends on how often you shower and your water conditions, so there is no single schedule. Contact us if you need help deciding when to replace your cartridge. The Starter Set includes 5 cartridges and the Value Set includes 13.
What if it breaks or leaks?
Every order comes with a 90-day replacement guarantee. If your item breaks or leaks within 90 days of delivery under normal use, contact us through our Contact Us page with your order number. We will reply by email so you can send a photo or short video, then ship a free replacement. No need to send the old one back. See our Refund policy.
How do I install it without leaks?
Tighten the shower head onto your hose by hand; do not use a wrench on plastic parts. Check that the rubber washer sits flat inside each connector. If a threaded joint still drips, wrap the metal thread with plumber's tape (2-3 turns, clockwise) and tighten again by hand. Still leaking? Contact us: leaks within 90 days are covered by our replacement guarantee.